Terms of Use
Refund Policy
REFUND & CREDIT POLICY
If the goods or services received are not fit for purpose or considered defective, a full refund or replacement may be provided. This refund or replacement can extend to damage caused in-transit or food not being delivered based on order requirements.
Please note; a change in mind or ‘accidental’, or ‘un-intended’ choice of product, will not constitute a refund or replacement. In cases where an issue is deemed minor in nature and does not substantially impact the order or the service, a Store Credit may be offered in good faith as an alternative to a refund or replacement.
We guarantee that products sold are of acceptable quality. This can be interpreted as safe for consumption, acceptable in appearance and finish, and are for it’s usually intended use. The products will match the description given to you although from time to time may differ in appearance as products are all made by hand.
Where Store Credits are offered or provided, these are;
- Not redeemable or transferable for cash
- Must be used within 3 years of issue
- Cannot be swapped or substituted for a varied service, must be used for a like to like product or offering
- Once used cannot be re-established
- Cannot be split in value, the entire credit value must be used at the one time
- Credit cannot be transferable between customers of companies
In order to contact Stockroom for a refund or credit, please do as follows:
Within a 24 hour time frame after the order date, email [email protected] and with the subject title: Refunds or Credit and your Business Name. Please attach images explaining your questions, and describe in detail the manner in which the goods fail to serve their purpose, or you deem not up to standard.
ORDER/ DELIVERY POLICY / T&C
LAST ORDERS FOR CATERING
Order for:
Monday - cut off is 12pm Friday before
Tuesday - cut off is 12pm the day before
Wednesday- cut off is 12pm the day before
Thursday - cut off is 12pm the day before
Friday - cut off is 12pm the day before
Saturday – CLOSED
Sunday - CLOSED
Last minute orders may be accepted after hours, subject to availability, and confirmation with relevant Stockroom Staff
Requests that are sent through after hours may not be viewed until the following morning. Late orders are accepted dependant on availability and may not have the full menu selection. Orders accepted after 5pm will be subject to a 10% surcharge.
What happens when an order is confirmed?
After an order is placed, either by online selection or by direct contact phone/ email. A Stockroom staff member will then notifying acceptance of the order via email or phone. If any further delivery charges apply you will be then notified. Only after this is your order deemed confirmed and prompts for Payment will be processed.
You can confirm your order details via email, [email protected], or call our line; 0478055095.
DIETARY NOTES
Food may contain or meet in contact common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. Please take great consideration when requesting special dietary requirements.
Please notify Stockroom of any special dietary requirements in advance, and in writing. This will need to be confirmed directly by Stockroom management that this accommodation will be suitable. Special dietaries can be boxed separately.
MENU & CUSTOM REQUESTS
From time-to-time food and beverage items may change. If it is necessary to make changes, Stockroom will contact to discuss alternates.
Additionally, if you would like to enquire about special or custom catering, you may contact our email [email protected] or call to discuss.
MENU CONFIRMATION, NUMBERS & CHANGES
If your event numbers are reduced less then 48 Hours before the event date, Stockroom may charge 20% cost for the difference.
Confirmation of any changes in numbers must be received in writing with sufficient notice (48hours). This is necessary so that production can be accommodated without waste and cost that would not be reasonable for circumstances outside Stockroom’s control.
Numbers confirmed with 48 hours’ notice to the day of the event will be charged for the minimum number.
Stockroom Catering will not be liable for the health and safety of any of our customers who have at their own circumstances consumed our products more than thirty minutes after the specified delivery time.
Circumstances outside Stockroom’s control
If Stockroom Café Pty Ltd, is unable to perform the terms set out, and the failure is a result of circumstances beyond its decision or control, Stockroom is not liable for any costs, damages or expenses that you may incur.
Agreement termination:
Stockroom reserves it’s right to cancel delivery in the following events;
The proposed event, or any part of the venue is closed due to circumstances outside Stockroom’s control, The client/hirer becomes insolvent, bankrupt or enters into liquidation or receivership. The event might prejudice the reputation of Stockroom. The deposit and final payment have not been paid by the due dates. The client is not in compliance with any of the terms and conditions of Stockroom.
Other conditions to note:
- Stockroom is not responsible for any theft, damage or loss to any goods that may occur in any public areas, or when handled by individuals/ companies/ contractors that are not part of Stockroom.
- Rates / Prices are subject to change without notice as a result of new/ established Government taxes, charges or levies.
- These terms and conditions and any contract to which they apply shall be governed by the laws of New South Wales
PAYMENTS
- Credit cards (Amex, Visa, Mastercard) - surcharges apply
- Bank transfer made to:
Stockroom Café Pty Ltd
Bank:
Commonwealth Bank
BSB: 062-692
Account: 7835 9327
Please send receipts made via EFT to [email protected]
Any other accounts enquiries please address to [email protected]
